Help & Frequently Asked Questions
We want you to have the simplest, easiest experience possible. But we know you might have a few questions. Read on for details about registering, cancellation, transferring, returns, and more. If your query has not been answered here, please contact us.
Festival Office
T: +44 (0) 207 278 9515
F: +44 (0) 207 278 9495
E: info@mgeitf.co.uk
P: MGEITF, 117 Farringdon Road, London, EC1R 3BX, UK
General Questions
• When is the Festival held?
• Where does the Festival take place?
• How much does it cost to attend the Festival?
Registration Questions
• How do I register for the Festival?
• When is the last date I can register?
• How do I register a group (more than twenty delegates)?
• Do you offer a group discount?
• I need to talk to someone about billing. Who do I direct my enquiry to?
• I think I'm eligible for a discounted rate. Where can I get more information?
• I have not received a confirmation email, what should I do?
• Can I buy a day pass?
• I'm having problems with the online registration system. What should I do?
VAT Questions
• How do I obtain a copy of my VAT receipt?
• I live outside the EU, and want to reclaim my VAT. Can you help?
Delegate Pass Questions
• When will I get my delegate badge?
• What should I do if I lose my delegate badge at the Festival?
• Do I need to collect my delegate badge before I attend a session?
Booking Policy Questions
• I registered for the Festival, but now can't attend. Can I send someone in my place?
• I registered for the Festival, but now can't attend. Can I get a refund?
Privacy Policy Questions
• Where can I read your privacy policy?
• Will you share my details with any third parties?
• How can I update my mailing preferences?
Programme Questions
• When is the Festival programme available?
• Can I suggest a topic or speaker for the Festival?
Edinburgh Questions
• Can you help me book my travel and accommodation?
• What other activities are there to do in Edinburgh?
• Do I need to bring my badge to social events?
• Can I bring a guest to a social event?
• How can I find out who else is attending the Festival?
Responses to FAQs
When is the Festival?
The Festival takes place annually over the August Bank Holiday weekend:
27 - 29 August 2010
26 - 28 August 2011
24 - 26 August 2012
Where does the Festival take place?
The Festival is held at the Edinburgh International Conference Centre (EICC), Morrison Street, Edinburgh, EH3 8EE, UK. Information about the venue can be found here: www.eicc.co.uk/
How much does it cost to attend the Festival?
The standard rate to attend the Festival is £500.00 plus UK VAT. This includes access to a full three days of sessions, keynote speeches, masterclasses and social events. Discounts are available for freelancers, charities, universities, under 26s, and a select group of membership bases. For full information relating to rates please visit the Rates section of the website.
How do I register/book for the Festival?
Registration for the 2010 Festival is open. To book your place, please visit the register page and create an account, or log in using existing account details. You can register up to 20 delegates per booking.
When is the last date I can register?
You are able to register for the Festival anytime up to and throughout August, unless the event sells out beforehand.
How do I register a group (more than 20 delegates)?
If you are from a broadcaster or large company wishing to register more than 20 delegates, please contact the Festival Office using the details at the top of this page.
Do you offer a group discount?
No, unfortunately we do not offer a group discount for the Festival.
I need to talk to someone about billing or invoicing. Who do I direct my enquiry to?
Please direct all questions about payments, billing and invoicing via email to support@mgeitf.co.uk or call +44 (0) 207 278 9515.
I think I'm eligible for a discounted rate. Where can I get more information?
If you have any questions about eligibility for discounted rates please contact the Festival Office using the details at the top of this page. Full details on different rates can be found online.
I have not received a confirmation email, what should I do?
If it has been more than 24 hours since you registered, please contact the Festival Office using the details at the top of this page.
Can I buy a day pass?
No, unfortunately we do not offer day passes for the Festival.
I'm having problems with the online registration system. What should I do?
We're sorry that you have experienced problems with our system. Please email us at support@mgeitf.co.uk or call us on 0207 843 0146 and someone will help you over the phone.
How do I obtain a copy of my VAT receipt?
Please contact the festival office at support@mgeitf.co.uk and we will happily send you a VAT receipt as soon as possible.
I live outside the EU, and want to reclaim my VAT. Can you help?
It may be possible for you to reclaim the VAT on your Festival pass, and related expenses if you live outside the EU. Please contact Tevea International www.tevea-international.com for more information.
When will I get my delegate badge?
Delegate badges are collected from the Festival’s Registration Desk at the Edinburgh International Conference Centre (EICC). To collect your delegate badge you will need to bring a copy of your confirmation e-mail. The Registration Desk will be open from 09.00-18.00 Friday to Sunday. Sessions start at 12.00 noon on Friday and finish by 17:00 on Sunday.
What should I do if I lose my delegate badge at the Festival?
You will be able to get a replacement delegate badge from the Registration Desk (see opening times above). Please note that a replacement fee of £25.00 will be charged.
Do I need to collect my delegate badge before I attend a session?
Yes, delegate badges must be collected from the Registration Desk on arrival at the Festival and entrance to all sessions requires a valid delegate badge. You don't require individual tickets for sessions. We operate a first-come, first-serve policy.
I registered for the Festival, but now can't attend. Can I send someone in my place?
Transfers are accepted if notified in writing up to 14 days before the event, and will be subject to a 15% administration fee of the original delegate fee paid. Transfer requests for discounted rates must adhere to the specific eligibility rules outlined in the Rates section. Please fill out the Transfer Form (PDF) and send to support@mgeitf.co.uk or fax +44 (0) 207 278 9495. Registrations are not transferable to future events.
I registered for the Festival, but now can't attend. Can I get a refund?
Individuals have the right to request a refund within seven (7) business days upon payment, less any booking or administration fees, under EU regulations. After this period, cancellations made in writing before Friday 16 July 2010 will be subject to a 15% administration charge. All cancellations made after this date will be liable for the full delegate fee. Please send refund or cancellation requests to support@mgeitf.co.uk or fax +44 (0) 207 278 9495.
Where can I read your privacy policy?
The Edinburgh International Television Festival takes the protection of personal data very seriously. Our Privacy Policy is available online. If you have any further questions relating to our policy, please feel free to contact us.
Will you share my details with any third parties?
We will not provide your personal information to others unless you have given us your permission. With your permission we will only share the information with carefully chosen, reputable and trustworthy third parties. If in the instance a Festival delegate pass has been booked by a third party, they have the option to select communication preferences on your behalf, including third party mailings. You can unsubscribe from this service at any time, by contacting us at info@mgeitf.co.uk or calling +44 (0) 207 843 0146.
How can I update my mailing preferences?
If you would like to check your mailing preferences, including 3rd party details, please contact the Festival office.
Can I suggest a topic or speaker for the Festival?
The Advisory Committee is ultimately responsible for the editorial direction of the Festival, however we are more than happy to put your suggestions forward if we feel they add value to the event. If you would like to suggest a topic or speaker for the Festival, please contact Kam Kandola, Editorial Producer at kam@mgeitf.co.uk or +44 (0) 207 843 0142.
When is the Festival programme available?
You will receive a copy of the Festival Programme, along with a complimentary delegate bag, when you collect your delegate badge at the venue. The complete Programme will also be available on our website from late June. Connect with us on Twitter or sign up to our newsletter to receive all the latest news and speaker announcements as they occur.
Can you help me book my travel and accommodation?
Yes, we have an official travel partner who can assist you in booking travel and accommodation. Please see the Travel and Accommodation section.
What other activities are there to do in Edinburgh?
Edinburgh in August is an experience you are unlikely to forget. For more information, visit www.edinburghfestivals.co.uk and www.visitscotland.com
Do I need to bring my badge to social events?
You are required to wear your delegate badge at all Festival social events throughout the weekend.
Can I bring a guest to a social event?
No, unfortunately official Festival social events are only available to paying delegates.
How can I find out who else is attending the Festival?
An official delegate list will be available online from late June. You will also receive an official Delegate List at the Festival.